Shipping Costs and Methods

Delivery to Alaska, Hawaii, Puerto Rico & U.S. Territories

* Free Shipping is not a guaranteed service.
* Delivery to U.S. only. Excludes weekends and holidays. In-stock items only. Dangerous goods cannot ship via 2-Day or Overnight (this includes most fragrances).
* Orders placed after 5pm ET will be processed the following business day.
* Orders placed on a weekend day will be processed on the following Monday, holidays excluded. Please allow up to 48 hours for processing in addition to time in transit.We no longer ship packages internationally. We apologize for the inconvenience.

Shipping Retrictions

Refused Packages

A $15 Non-Delivery Fee will be charged for refused shipments. The Non-Delivery fee will be charged to the payment form selected during checkout, and will be subtracted from any refund or store credit.

Processing Time

All orders are processed within 24-48 hours of being placed. Orders received on Saturday and Sunday will be processed by close of business Monday. Orders placed after 5:00pm EST will be processed on the next business day.

Domestic Delivery Time – Standard Shipping

Orders shipped to the western U.S. can be expected within 5-8 business days. Orders shipped to the eastern U.S. generally take 3-5 business days. Please note free shipping does not include weekends and holidays. For quicker delivery, guaranteed overnight and 2-day shipping services are available. All delivery times are estimates. The total time needed to deliver your package may be longer. DermStore is not responsible for delays in delivery due to events beyond our control, including shortage of materials, labor strikes, transportation failures or acts of nature.

Overnight and 2-day Shipping

For quicker delivery, guaranteed Next Day and 2nd Day shipping services are available.

United States Postal Service (USPS)

USPS is required for all deliveries to PO Boxes and military addresses. We cannot guarantee replacement of lost packages shipped via USPS. Be advised that the USPS confirmation number you receive from Pure Naturals is only used to verify when a parcel has been delivered, and is not used to track packages en route.

DOT restricted

DOT restricted including items that are pressurized or flammable, must be shipped via Standard Ground in accordance with the Department of Transportation. DOT restricted items cannot be shipped to Alaska, Hawaii, U.S. territories, military addresses, PO Box addresses or international customers.

Freight Forwarders

DermStore doesn’t ship to freight forwarders or addresses outside the United States. We reserve the right to cancel all orders shipping to a freight forwarder.

Out of Stock

If an item in your order is out of stock, we will notify you via e-mail within one business day. Please make sure to add us to your address book so that you may receive a confirmation email ([email protected]).

Holiday Shipping

In accordance with U.S. federal holidays, our warehouse will be closed on the following days of the 2017 calendar:
Friday, January 1st — New Years Day
May 30th — Memorial Day
July 4th — Independence Day
September 5th — Labor Day
November 24th — Thanksgiving Day
November 25th — The Day After Thanksgiving Day
December 24th — Christmas Eve Day
December 25th — Christmas Day
January 1st 2017 — New Years Day